Complaints and misunderstandings occur from time to time. The College will review complaints and, when appropriate, provide eye health education, investigate the validity of the complaint and make recommendations to mediate the situation while ensuring all parties are treated fairly and the public is not placed at risk. The complaint process does not have the authority to impose sanctions, discipline or remove a member’s license. Matters found to involve unprofessional conduct or fall below the expected standard of care will be referred to the Registrar for further action.
Form for Filing a Patient Complaint to the SAO
Mediation & Discipline Process